Shipping & Returns Policy

Shipping Policy

We work hard to get your CALIFLO order to you quickly and securely.

Processing Time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email once your order has shipped.

Shipping Time

Standard U.S. Shipping: 3–7 business days after processing. Delivery times may vary due to carrier delays, weather, or high-volume periods

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size.

Order Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Incorrect or Delayed Deliveries

CALIFLO is not responsible for delays caused by the carrier. Please ensure your shipping address is entered correctly at checkout. Orders delivered to an incorrect address provided by the customer cannot be replaced or refunded

Lost or Missing Packages

If your tracking shows “Delivered” but you have not received your package:

Please contact the carrier first

If you still need help, email us at support@califlo.shop

International Shipping

At this time, CALIFLO ships within the United States only.

International shipping may be added in the future.

At CALIFLO, we want you to be completely satisfied with your purchase. If a piece doesn’t fit or feel quite right, we’ve made our return process straightforward and efficient.

The Basics

• Window: You have 21 days from the date of delivery to initiate a return or exchange.
• Condition: Items must be in their original condition: unworn, unwashed, and with all original tags attached.
• Final Sale: Items with discounted prices are not eligible for return or exchange.

1. Start Your Return

To begin, send us an email at support@califlo.shop with your order number and zip code. You will be prompted to choose between a refund to your original payment method or an exchange.

2. Choose Your Option

• Easy Exchange: Need a different size? We offer free return shipping on all exchanges to ensure you get the perfect fit.
• Store Credit: You can choose to receive your refund as a CALIFLO Digital Gift Card, which will be sent to your email immediately upon processing.
• Refund to Original Payment: A flat return shipping fee of $7.00 will be deducted from your total refund amount to cover the cost of the return label.

3. Send It Back

1. Print: Once your request is submitted, download and print your prepaid shipping label.
2. Ship: Securely pack your items and drop the package at any USPS location.
3. Process: Once our warehouse receives and inspects your items (usually within 3–5 business days), we will process your refund or ship your new items.

Frequently Asked Questions

How long does a refund take? Once approved, refunds typically take 5–7 business days to appear on your bank statement, depending on your financial institution.

What if my item arrived damaged? If you received a defective or damaged item, please contact us at support@califlo.shop within 48 hours of delivery so we can prioritize a replacement for you.